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Answers before you ask
Shipping, fit, returns and the making — answered plainly. Pick a question; the answer typesets large.
Standard delivery is 7-12 working days. Express delivery takes around 4-6 working days. Every order leaves the studio with tracking the moment it ships.
To over 90 countries. Duties, taxes, and any applicable customs charges are the responsibility of the customer and may be collected by the local customs authority or courier before delivery. For more information, please contact us at support@nekoangel.in
Orders above ₹2000 ship free within India. Below that, a flat rate is calculated at checkout based on your destination and chosen speed.
Returns are only accepted if the item is received damaged, defective, or incorrect. A full, uncut unboxing video is required for all return requests. No exceptions will be made without a complete unboxing video.
Returns are only accepted if the item is received damaged, defective, or incorrect. A full, uncut unboxing video is required for all return requests. No exceptions will be made without a complete unboxing video.
To start a return request email us at support@nekoangel.in with your order details or WhatsApp on +91 7977312364
Exchanges are only available for items that are received damaged, defective, or incorrect, and are subject to stock availability. If a replacement item is available, we will reserve it for you once your exchange request is approved.
Exchanges for size changes, preference changes, or any reason other than a damaged, defective, or incorrect item are not accepted.
You'll receive a tracking link via email as soon as your order ships. Track your package anytime in the Order History section of your account or visit Track Your Order page for real-time updates.
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