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Answers before you ask
Shipping, returns, exchanges, customs duties, and order processing explained clearly. Select a question to view detailed information about our policies and procedures.
Standard delivery is 5-6 working days. Every order leaves the studio with tracking the moment it ships.
To over 90 countries. Duties, taxes, and any applicable customs charges are the responsibility of the customer and may be collected by the local customs authority or courier before delivery. For more information, please contact us at support@nekoangel.in
Orders above ₹2000 ship free within India. Below that, a flat rate is calculated at checkout based on your destination and chosen speed.
Returns are only accepted if the item is received damaged, defective, or incorrect. A full, uncut unboxing video is required for all return requests. No exceptions will be made without a complete unboxing video.
To start a return request, visit:
https://track.nekoangel.in/returns
Open the returns portal using your order details, select the item(s) you wish to return, and submit your request. Once approved, further instructions will be provided.
Exchanges are only available for items that are received damaged, defective, or incorrect, and are subject to stock availability. If a replacement item is available, we will reserve it for you once your exchange request is approved.
Exchanges for size changes, preference changes, or any reason other than a damaged, defective, or incorrect item are not accepted.
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